Scam Prevention & Fraud Awareness

Scams continue to evolve, and fraud attempts are becoming more frequent and more sophisticated.
Staying informed is your best defense. American Southwest Credit Union is committed to helping
you recognize and avoid scams that target your personal information, your finances, and your
digital security.

Important reminder

American Southwest Credit Union will never:

• Ask you to reset your passwords through a text message or unsolicited phone call
• Request your account numbers, PINs, or Social Security number
• Ask you to pay using gift cards
• Ask for account numbers from other financial institutions
• Ask you to verify your phone number or account numbers through text or email

If you call us, we may need to verify your identity — but
we will never initiate contact to request this information. We already have it.

If you receive any communication asking for private information, do not respond.
Contact us immediately at 520-459-1860 or email
talktous@ascu.org.

Current scam trends (2026)

Text message scams

We continue to see an increase in fraudulent text messages claiming to be from ASCU. These
messages often:

• Claim your account is locked
• Ask you to click a link
• Ask you to verify personal information

Delete the message and do not click any links.

Phone call spoofing

Scammers can spoof caller ID to make it appear as if ASCU is calling. If a caller asks for personal information, hang up and call us directly using the number on our website or
your statement.

Mail scams

We have seen fraudulent postcards sent to members referencing a “recently closed mortgage.”
These postcards are not from ASCU. If you receive one, please disregard it and
notify us.

Email phishing

Phishing emails may look official but often include:

• Urgent or threatening language
• Suspicious or shortened links
• Requests for login credentials or personal information

Never click unexpected links. When in doubt, open a new browser window and go directly to our
official site or contact us.

Community education

We regularly host workshops and community events to help members stay informed about fraud
trends and prevention strategies.

Events like Rage Against Scams at the Sierra Vista Library provide practical
tools to help you protect yourself and your loved ones.

If you suspect fraud

Contact us immediately:

• Phone: 520-459-1860
• Toll-free: 1-800-752-6394
• Email: talktous@ascu.org

Your security is our priority.