ASCU Visa Debit and Prepaid Gift Cards

Lost or stolen Visa debit card: (866) 513-4140

To activate Visa debit card: (866) 985-2273

Visa Gift Card, Activation #: (866) 902-6082

press #2 to set pin

Visa Debit®

With a debit card from ASCU, enjoy surcharge free use of ATMs within the Allpoint ATM network and ATMs at our branches.  Allpoint ATMs can be found at Walgreens, CVS, Target, and many other popular locations.  Just look for the green Allpoint logo.

Our VISA® Debit Card are also usable through Visa, Interlink, and Plus ATM networks.  However if you are using an ATM outside of the AllPoint ATM Network, a surcharge fee may apply depending on the ownership of the ATM.

Updated: 01/13/2025

American Southwest Credit Union (ASCU) Prepaid Reloadable Cards Program Ending

Important Information Regarding ASCU Prepaid Reloadable Cards

After careful consideration, American Southwest Credit Union (ASCU) has decided to discontinue our Prepaid Reloadable Card program effective September 1, 2024. After this date, we will no longer issue new prepaid reloadable cards.

If you are in possession of a ASCU prepaid reloadable card, please take note of the important dates below:

• September 1, 2024 – We will no longer renew or replace prepaid reloadable cards.
  Cards that expire during or after September 2024 will not be renewed. If your prepaid reloadable card expires or is lost or stolen, please contact us to obtain a refund of your remaining balance. If you have direct deposit or recurring payments with this prepaid card account, please take the necessary steps to update your payment preferences at this time.
• March 3, 2025 – The reload feature will be turned off.
  The option to add funds to prepaid reloadable cards will be turned off on March 3, 2025. For balance inquiries, reference the website or phone number found on the back of the card.
• May 1, 2025 – All prepaid reloadable cards will be closed.
  All remaining prepaid reloadable card accounts will be closed, and any remaining balance will be refunded. To ensure a smooth refund process, please verify the contact information on your prepaid reloadable card prior to May 1, 2025. For information regarding your refund or alternative product options, please contact us.

Important Information Regarding ASCU Prepaid Reloadable Gift Cards

The ASCU Prepaid Reloadable Gift Card program will be discontinued. This decision was not made lightly, and we apologize for any inconvenience it may cause.

What does this mean for you?

• If you currently have an ASCU Prepaid Reloadable Gift Card, you can continue to use it until the funds on the card are depleted. However, you will not be able to reload the card with additional funds after the program is discontinued.
• If you have an ASCU Prepaid Reloadable Gift Card, you can continue to use it for purchases until the funds on the card are depleted.

We recommend the following:

• Use the remaining funds on your ASCU Prepaid Reloadable Card or ASCU Prepaid Reloadable Gift Card as soon as possible.
• Consider switching to an ASCU Visa Debit Card for your everyday spending needs. ASCU Visa Debit Cards can be used at ATMs nationwide without a surcharge fee, and they offer a number of other benefits, such as fraud protection and rewards programs.

We understand that this is a change, and we appreciate your patience and understanding.

If you have any questions regarding this change, please contact us at talktous@ascu.org or (520) 459-1860. Thank you for your continued membership and support.

Contactless Debit & Credit Cards are Now Available at ASCU!

We are rolling out our new contactless debit and credit cards which include the latest Tap-To-Pay technology.

• New accounts opened Dec. 16^th 2021 or later will receive contactless cards.
• Existing account holders will receive their new contactless cards when their current cards expire.
• If you wish to receive contactless cards before your current card expires, there is a $7 upgrade fee per card.

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Concerned About Going Contactless? Truth vs. Myth About Contactless Card Security

True or False? Contactless cards are less secure than my current chip card. 

FALSE – Contactless cards are more secure than contact chip cards because they do not transmit your account number. They transmit an encrypted transaction token number. Each time you use your card, the token number changes, making each and every transaction token unique. Contactless cards contain the same chip technology as contact cards and help prevent fraud at point-of-sale terminals.

True or False? Contactless cards can be read with any RFID (Radio Frequency Identification Device).

FALSE – Contactless cards only transmit token numbers. They do not transmit your name, card number, expiration date, or your security code on the back. This makes contactless cards more secure than contact cards. In addition, the transmittal distance is only a few millimeters. IF someone walked by you with an RFID, they could not merely put the device near your purse or wallet to receive a transmission.

True or False? One of the greatest threats to my card security is from people seeing my card number, writing it down, and using it on the internet. 

TRUE – Help stop fraud in its tracks by not allowing others, including family members, to see your card number at any time. When at home, keep your purse or wallet securely stored out of view from visitors and family members. Do not give anyone your card to use. If you have to physically hand over your card to make a purchase (such as at a restaurant), keep an eye on where it is going and whose possession it is in. Likewise, never make a purchase over the phone by verbally giving out your account number. Instead, for businesses that accept phone payments, use their automated phone payment system. If they do not have an automated payment system, find a different way to pay.

True or False? Another threat to my card security is from purchasing merchandise from websites that turn out to be scams or imposter websites.

TRUE – Scam websites and websites impersonating bona fide businesses are prevalent. Keep your card safe by making sure you are only visiting and making online purchases from websites run by reputable businesses. If you are in doubt about a website’s legitimacy, don’t make the purchase and leave the website immediately.