Privacy Policy

What does American Southwest Credit Union do with your personal information?


We only use your Personal Information for certain purposes allowed by law.

Refer to our Consumer Privacy Policy PDF  for details.


Website Privacy Policy

American Southwest Credit Union is committed to protecting the privacy of our members and other visitors to our website.  American Southwest Credit Union has, therefore, adopted the following privacy policy:

  1. General Information Website Pages: American Southwest Credit Union collects information on domain names and dates and times of website visits.  With this information, we can track website use, measure site traffic, and improve site navigation and information.  This information is never sold, given, or disclosed to third parties not affiliated with American Southwest Credit Union.
  2. Member Information Areas: American Southwest Credit Union collects and stores for staff use only information such as names, addresses, phone numbers and e-mail addresses, user ids and passwords of members who register to access the member-only areas of the website.  We may use this information such in surveys to improve the quality of website information and service to members.  This information is never sold, given, or disclosed to third parties not affiliated with American Southwest Credit Union.
  3. E-mail: American Southwest Credit Union may use personal information contained in e-mail sent by members and non-members to respond to inquiries, comments or suggestions.  Please be advised that e-mail may not be secure against interception by unauthorized individuals.  Therefore, if you wish to communicate sensitive or personal information, you may want to use the US Postal system or similar means.  This information is never sold, given, or disclosed to third parties not affiliated with American Southwest Credit Union.
  4. Links to Other Sites: This site contains links to other Web sites.  American Southwest Credit Union is not responsible for the privacy practices or the content of such Web sites.  We have no control of such Web sites; therefore, you should exercise caution when deciding to disclose your Personal Information.
  5. Updates and Changes to Privacy Policy: American Southwest Credit Union reserves the right, at any time and without notice, to add to, change, update or modify the Privacy Policy, simply by posting such change, update or modification on the Site.  Any such change, update or modification will be effective immediately upon posting on the site.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13 who use our website, social media sites, or email without obtaining consent from a parent or legal guardian.  To learn more about the Children’s Online Privacy Protection Act (COPPA), visit the National Credit Union Administration Regulatory Alert or the Federal Trade Commission’s website.

Social Media  Privacy Policy   

American Southwest Credit Union does not collect, or have access to, non-public personal information from any social media site it engages in.  Please be advised that your social media posts, reviews, and Facebook messenger communications are not secure against interception by unauthorized individuals.  Therefore, if you wish to communicate sensitive or personal information to us, please call us directly to discuss your account at (520) 459-1860.

If you have any questions regarding our privacy policy, please contact us at (520) 459-1860.

Internet/Email Fraud

Recently, there have been multiple e-mail fraud attempts, known as “Phishing”, that were initiated via e-mail sent to both the general public and to some credit union members.  These e-mails appear to be from legitimate institutions.  This false e-mail may ask for the recipient to click on a link to verify their information.  If the recipient proceeds to do so, the link directs them to a false website and asks for their personal information such as account number and PIN, along with other personal information.

American Southwest Credit Union does not ask credit union members for such personal information via e-mail.  Anyone who receives an e-mail that purports to be from American Southwest Credit Union and asks for account information by clicking on a link should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail.

If you respond to such an e-mail and provide any confidential account information, please notify American Southwest Credit Union immediately of the scheme.  You should also change your account’s PIN, and take any additional action recommended by the Credit Union to protect your account.

Additionally, you can file formal complaints concerning suspected fraudulent e-mail, whether from American Southwest Credit Union or another institution, with the Internet Fraud Complaint Center (IFCC) at http://www.IC3.gov.  The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.

If you have any questions regarding this alert, please contact us at (520) 459-1860.

 

Endorsement Disclaimer – Pop Up Advertisements

When visiting our website, your personal computer may allow pop-up advertisements. These advertisements were most likely produced by other websites you visited or by third party software installed (intentionally or unintentionally) on your computer. American Southwest Credit Union does not produce pop-up advertisements on our home banking site.


For more information about the National Credit Union Administration, visit http://www.ncua.gov.


 

CONSUMER PRIVACY

FACTSWHAT DOES AMERICAN SOUTHWEST CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?
WHY?Financial companies choose how they share your personal information. Federal law gives customers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
WHAT?The types of personal information we collect and share depend on the product or service you have with us. This information can include: *Social Security Number, *Payment and/or transaction history, *Credit history and/or credit scores, *Income, *Account Balances. When you are no longer our customer, we continue to share your information as described in this notice.
HOW?All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information; the reasons American Southwest Credit Union chooses to share; and whether you can limit this sharing.

REASONS WE CAN SHARE YOUR PERSONAL INFORMATIONDOES AMERICAN SOUTHWEST CREDIT UNION SHARE?CAN YOU LIMIT THIS SHARING
For our everyday business purposes- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYESNO
For our marketing purposes-to offer our products and services to youNOWE DON'T SHARE
For joint marketing with other financial companiesYESNO
For our affiliates' everyday business purposes-information about your transactions and experiencesNOWE DON'T SHARE
For our affiliates' everyday business purposes-information about your creditworthinessNOWE DON'T SHARE
For nonaffiliates to market to youNOWE DON'T SHARE
QUESTIONS? Call toll-free 1-800-752-6394 or 520-459-1860 or email us at talktous@ascu.org

WHAT WE DO
HOW DOES AMERICAN SOUTHWEST CREDIT UNION PROTECT MY PERSONAL INFORMATION?These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic, and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
HOW DOES AMERICAN SOUTHWEST CREDIT UNION COLLECT MY PERSONAL INFORMATION?We collect your personal information, for example, when you: Open an account or make deposits or withdrawals; Apply for a loan; Request a wire transfer; or Give us your contact information.
WHY CAN'T I LIMIT ALL SHARING?Federal law gives you the right to limit only: Sharing for affiliates' everyday business purposes- information about your credit worthiness; Affiliates from using your information to market to you; Sharing for nonaffiliates to market to you. State Laws and individual companies may give you additional rights to limit sharing.
DEFINITIONS
AffiliatesCompanies related by common ownership or control. They can be financial and non-financial companies. *American Southwest Credit Union has no affiliates.
NonaffiliatesCompanies not related by common ownership or control They can be financial and non-financial companies. *American Southwest Credit Union does not share with nonaffiliates so they can market to you.
Joint MarketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you. *Our joint marketing partners include insurance companies and credit card companies.